Most Frequent Questions and Answers

Our sales experts are online 24 hours a day to respond to your email within 12 hours at the earliest. Please let us know if you have a deadline when you email us your specific information.

  1. For ready-stocked samples, we can provide the samples freely with freight collect, samples can be provided within 3-5 days.
  2. For non-stocked samples or customized samples, the sample cost is about USD 50 to USD 200 normally, and this cost can be refunded when bulk order placed.

To be honest, it depends on the order quantity and the season in which the order is placed. Normally it can be ready in 25-40 days after the deposit.

Yes, except for regular bottles and tubes, we can also help customer to design their own logo, do color matching, and customize the mold for private packaging.

For plastic items, we usually provide standard export carton packing, and for glass products, we usually pack them on pallets to make sure safe delivery.

We also accept special packing methods according to customers’ needs.

Our regular price term is FOB, CNF, CIF, FCA, DDP, and DDU.

We accept payment for TT, PAYPAL, and LC.

For a small amount that is less than 1000 USD, we prefer a 100% deposit.

For large amounts,30% deposit, and 70% balance before shipping.

Send A Simple Inquiry

We will reply to you as soon as possible within 24 hours of receiving emails, please pay attention to the email with the suffix “@ruispack.com”

Also, you can go to the Contact Page, which provides a more detailed form, seeking more product wholesale needs and cosmetic packaging customization solutions.

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